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Spring, 2013
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Emotionally Intelligent Email


How many emails do you send a day? How many do you receive?  Email has become one of the primary ways we communicate with others.  Yet, it's impact is often one of misunderstanding, confusion, or worse . . .


Do you want to be sure the emails you send are providing the right message?  Here are some valuable tips you can use when communicating by email:


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Carol Marturano-Becker

 Carol Marturano-Becker
A Message from Carol Marturano-Becker

Does EQ Really Matter?

I am
Emotional Intelligence  often asked, what differentiates a great leader from a good leader? Well, the best leaders are those who not only see the vision for the future and can engage others around that vision, they also connect with others. They connect with others in ways that inspire, align, and empower them toward the achievement of goals. Some call this Leading with Emotional Intelligence. It has been determined that EQ is so critical to success that it accounts for 58% of performance in all types of jobs.

Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in ways that promote effective interactions, communications, and relationships. Leaders are made or derailed as a result of their ability to demonstrate EQ behaviors. I can't tell you how often we are called in to coach a leader in an effort to improve the way s/he interacts with others. Here are four ways you can increase your EQ:


Carol Marturano-Becker

The URGENT Coach 

Book of the Month 


Emotional Intelligence 2.0
Emotional Intelligence 2.0

There is no question that one of the keys to success in today's business environment is the ability to build and sustain highly effective relationships. There is also no question that today's environment is complex and often stressful.  The best leaders effectively manage change and stress, while at the same time interact with others in ways that build confidence, relationships, and empowerment, as well as role model the organization's cultural values. There are four skill areas associated with Emotional Intelligence. This book provides a short assessment so you can determine where your EQ level is today.  You can then learn ways to build those skills so that you can maximize your performance as a leader. 

Buy from Amazon
If Your Actions Insire

IMPACT Learning Inc. is Here to Help You


We are about to hit the mid-year point for 2013!  Are you on track to achieve your 2013 goals and beyond?  Do you need assistance to take yourself, your team, or your organization to the next level?  Let the professionals at IMPACT Learning, Inc. help you.

  • Business/Executive Coaching - we have adapted our processes and now offer several options to meet your needs and your budget: 
    • one-time for specific/urgent situation assistance
    • as needed and can include one or more coaching sessions
    • 30 day, 90 day, 6 month and a year
  • Leadership Development - Coaching, Providing Feedback, Influence, Collaboration and more. . .
  • Mentoring - we can help you initiate a mentoring process to meet your specific developmental objectives
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  • New Leader Assimilation Process - ensure your new leaders get off to the right start (senior leaders and middle managers)
  • Building Relationships as a Trusted Advisor